2019 Ford Explorer Platinum 4WD

Oil change done 6/20/24. Technician forgot engine oil cap and engine saturated in oil. Felt liner on Hood saturated. Car smells of oil (I thought it was from the technicians hands or shoes at first) Very neglectful and dangerous as my car at risk for a blown engine due to lack of oil. Will update review on how Salem Subaru handles situation. Update: service manager is great and will be giving me a loaner car so i don’t miss prior obligations I have out of state. Will clean engine and hopefully replace felt lining.

I traded in my car for a new Subaru and had such a great experience here! Israel was the sales person I worked with and he was so helpful and efficient but not pushy at all. Juliano was the finance person I then worked with and he made the process so fast and positive. I will definitely recommend to my friends and family that are looking to purchase! :)

Extremely professional, walked in and out with a beautiful car same day! From Jeff my salesman as well as Cameron; and Chris the finance manager we were very well taken care of. Glad for this to be my first finance! Wouldn't have gone anywhere else!