2022 Ford Explorer King Ranch 4WD

I got a new 2024 Ford Bronco Sport. Zac helped me with this! He was always available and ready to answer any questions I had while waiting for my new car. I couldn't be more happy!!

We have bought two new vehicles from Chuck Spaeth Ford, mainly because of Brady Wilhelm. Nobody treats us with more respect and just plain listens to what we need. He is the reason we keep coming back and will do so in the future. Everyone at the dealership is so down to earth with no pressure to buy which we really appreciate. Very happy with our 2024 Edge!

I worked with Dan in July to order a new F350, the process was smooth with no hiccups. The truck showed up early December and I have to say that they were very fair with the trade price and left happy. The following 3 complaints all arose after the purchase of the pickup at the beginning of December through the end of the month. The first thing was that I wanted the Ford style WeatherTech floormats. They seemed like a better fit and looked better than the plain WeatherTech’s. The mats showed up in a WeatherTech box which had me confused since this is not what I wanted. I contacted Dan and he said the others were on backorder. No phone call or email asking if I wanted to wait for them to come in or go with the WeatherTech’s. I guess he knows what I want and went ahead and made the decision for me which I’m not pleased with. Then I contacted Dan with the p/n of wheels that I preferred more than the stock ones that came with the pickup. Still haven’t received a quote on the wheels and that was the end of December. It’s now February 9, 2024. Lastly was I found out there was a design change in 24. Ford decided to save some money and only install one functional lockout on the driver’s side and a dummy lockout on the passenger side. This means that both axle shafts are continuously turning along with the spider gears. This does 2 things; creates excess wear on the differential and affects fuel economy. From a short test I performed was about .6mpg. Not a huge gain but over the life of the vehicle its substantial. I raised this question, and they were going to talk with their rep. I’m not aware of the content of that conversation other than that is how they come now. Dan was going to bring this up in their sales meeting as to what they were going to do. They said one lockout is $195.00 which quite frankly is ridiculous for something that is mostly plastic. I did ask for the rep’s number or email so I could talk directly with them but was ignored. Again, it’s February 9, 2024, and I still haven’t heard back from them. Chuck Spaeth Ford had no problems taking my money and selling me a pickup but since problems arose which I fell a very navigable haven’t heard a peep since. Service after the sale is what keeps customers coming back but, in this case, not sure if I will. I will wait and see if anything is accomplished after they read this review because there are several agencies that I can forward this onto if this does not get resolved. Update 2/13/24. I have received a phone call from Dan and we were able to work everything out and I am pleased with the outcome. I have upgrade to 4 stars because of the timely response from Dan. I do recommend Check Spaeth Ford for anyone purchasing a vehicle!