2018 Ford Escape SE

Helped my mother-in-law purchase a new vehicle and could not have been happier with the Smart Honda experience. From my initial inquiry with our sales rep, Ted Lane, throughout the purchase, finance and delivery process, we were very impressed with the professionalism and attention to detail. Very fair pricing and excellent finance/lease options. My mother-in-law decided to go with a 2024 HRV and her monthly lease payment is only $250 for 3-years. She was trying to keep her payment under $300 and Smart Honda made it happen. We had contacted several other dealers around the area and none of them could come close to the deal we received at Smart Honda. Thanks again to Ted Lane and the entire Smart Honda team!

I'll make a long story short. But the shortest story of all is how exemplary the team at Smart Honda was when we pulled in with our cat???? trapped in the dashboard! On a recent road trip, our cat, Meatball (go figure), somehow crawled up through the footwell and into the dash where he became trapped. We called ahead to Smart Honda to have him rescued . When we arrived, the team was waiting for us. With a plan. Robin, the service manager, temporarily closed the Service Bay and arranged for Derek, a Master Tech, to perform the "extraction". After Derek disassembled most of the drivers side of the dash, Meatball walked out. Unharmed. And Unfazed. "In 35 years, I've NEVER seen a cat trapped in a dashboard" is a direct quote from the Smart staff. The Smart team went so far above and beyond what we could have expected, that we are very grateful to them for being such great human beings. We have five cats, so we may be back???? Thank you to everyone at Smart Honda.!

Quick and easy process and everything went smoothly. We ended up selling our old car elsewhere, not as a trade-in, to get a better value to use as down payment. Matt Carlson was super accommodating even though we weren’t trading in, very flexible on scheduling, and let us borrow a loaner car to get back to the dealership after selling our old car at the other place. Matt was very helpful, transparent, and informative through the whole process: answering lots of questions, providing inspection documentation and services completed, letting us do test drives on our own, handling license plate transfer, and getting us into our new car at the exact payment we wanted. Wasn’t looking forward to going through the car buying process, but couldn’t ask for a better experience with Matt and Smart Honda.