2024 Ford Escape Active FWD

Mandy was amazing. Her knowledge and care for my desires and the truck I wanted . Thank you. And T J was able to get the payment I wanted.

I could not be more please with the entire ordering and purchasing process. I have purchased many vehicles and the process at Charles Allen Ford is extremely easy.

My family and I came to town on a sunday to visit some friends for a child's birthday party. unfortunately we experienced a rim and wheel stud failure. Being on a sunday we decided to tow our vehicle to friends house for the night. Called Charles Allen Ford first thing monday morning asking if we could deliver a un movable truck on a tow truck for a failure assessment. James from the service department said sure thing, and so we did. James started the entire process answering all the "first timer" questions I threw at him. After being instructed that my extended warranty was unable to help, and I was back at home at this point 4 days later, due to warranty policy issues. James and the General Manager - Michael where very helpful in making a sticky and time sensitive situation taken care of and could not have asked for better customer service! Thanks for all the help, and if i ever have a person ask who to go to? Charles Allen will be the #1 dealership i will recommend! Thanks for all the help! From everyone from the GM to the Service Team, A+ all around people! Thanks, The Powell Family