2017 Ford Escape Titanium

Great communication from Brenda throughout the service. The work needed was completed the time frame given…actually earlier than planned and for a reasonable price. I will continue to do business with Northern Neck Chevrolet due to their outstanding job!!

I can't say enough good things about this dealership! Over the years, I've bought several cars and a truck here - both new and used - and the team is always incredibly friendly and genuine. If you're looking to buy, I highly recommend working with Mr. Brad Smith or Alex Lane - they're both trustworthy, knowledgeable, and great to work with. But the service department is really where this dealership shines. I've had some bad experiences with other dealerships in the past, but I've never had a better service experience than I've had here. Mrs. Chrissy Williams is awesome - she always calls me back promptly and makes sure that all of my vehicle needs are taken care of. Overall, I can't recommend this dealership enough. If you're in the market for a new or used car, this is the place to go.

I brought my dually here that had suffered a critical engine failure just outside of the warranty period. With the prior history of the truck and having my share of issues with another dealer that will not be named, I fully expected a fistfight with GM to get any kind of coverage as far as parts and labor would go. Not only did the Northern Neck Chevrolet team go to bat for me, they stood their ground, dug in and escalated the issue as far as they could possibly take it. Chrissy did a phenomenal job keeping me informed from jump street as to the status of diagnostics on my truck, the repair process and everything that had to be done in between to get her running again. I could not have asked for better service and communication from start to finish. In fact the majority of dealerships could stand to take a few notes from my advisor, Chrissy, the service manager, Kim and Phil the technician that buttoned it all up. This is how a dealership should be run, 10/10 would recommend to a friend. Thank you guys, Zach