2024 Ford Escape Active AWD

Words cannot explain how happy I am to work with Parker with the service department at Toyota of irving. The guys at the service department are upfront and honest guys. Everyone is usually relaxed but to happy to do their job. Parker has relieved my gripe with dealership service spots. He explains the problems with my truck directly, and gets things done with good results. None of the extra add ons and all. I just got all of my air conditioning replaced because of a defective compressor. ( whole dash has to come apart). I get my truck back like nothing ever happened. Air conditioning is blowing really cold and my interior has no new scratches. I will be taking more cars here and happily recommending others to Parker and the others at the service department. Thank you guys so much for fixing a physical problem with my truck and fixing my mentality about dealership service departments.

My family and I are very happy to have chosen them as our dealership, the experience was extremely satisfactory, they took care of us very well, they listened to us, they helped us manage our credit in a very professional and humane way. Thank you Toyota Irving for caring about your customers and to our salesperson Vanessa we will be infinitely grateful for having dedicated all the necessary time to us and who genuinely helped us!

I have been a loyal customer of Toyota for years now, and I must say that my recent experience with the service advisor Joel Hernandez has been exceptional. Joel consistently goes above and beyond to assist me with all my vehicle needs. His attention to detail and clarity in his explanations are truly commendable. Whenever I bring my vehicle in for service, Joel ensures that the process is smooth and hassle-free. He takes the time to thoroughly explain any issues and patiently answers all my questions, leaving me feeling confident and informed about the necessary repairs or maintenance. Joel's professionalism and dedication to customer satisfaction have truly set him apart. It's reassuring to know that I can rely on him for honest advice and top-notch service every time I visit Toyota. Thank you, Joel, for your outstanding support and expertise. You are a valuable asset to the Toyota team, and I look forward to continuing to work with you in the future.