2023 Ford Escape Active AWD

So about a year ago I started looking for a new car. During the "chip crisis", when no dealerships were getting cars in, everything was "in transit". I drove an hour west to that well-known two-name dealership, and met a young salesman (Frankie -don't forget it). He was a petulant, condescending, disrespectful child, who when I asked questions, told me he'd sell it to someone else in an hour, so I didn't matter.He showed me ridiculous prices, and horrible interest rates, and said mark up is expected with the car on the lot. I walked out without buying the car, and never heard from him again. I felt a slight trauma at the interaction, and felt how strangely times have changed in the car buying business. Flash forward a year, and I'd like you all to meet Chris. The salesman I worked with at Kevin's Royal Auto in Owego. Chris clearly understands the "old school" mentality of car sales. He was patient, and kind, and funny. He spoke to me directly, even tho my husband was there, and treated me as tho this mattered to him, even tho this was during their "event sales" and there were many people milling around, willing to negotiate. He explained everything, not talking to me like a child, or as tho I don't matter. He took time, he was courteous and respectful. He was a gentleman and a cars salesman, all wrapped up into one. He's trustworthy and honest, and spoke to me like I was a valued friend as well as a customer. I am truly grateful for this amazing deal, not the price, not the haggling, (although they were both great and I won a 50" tv at the event!), but mostly for the respect and the compassion he didn't even know he needed with me. Thank you, Chris. I wish you many successful years. And if you stop in for a Jeep, Dodge, Ram, Chrysler, or something off the other lots, tell him Sharon says Hi, and you rock. ????

These guys are great! I had a check engine light right before I had to move out of the area and drive across country. They were booked out for weeks as well as the surrounding jeep dealers. After they saw me being so stressed out I’m not sure what to do, they save the day and were able to rearrange a couple things to fit me in. They were professional, polite. I cleaned my head, even found a couple other small issues and fix them on the spot for me. Great service, honest people! Thank you for everything!

The best experience I've ever had with my car. They repaired a recall on my car and gave me a loaner car. 10/10 would drive an hour to get my car repaired again. Highly recommend! They even filled my gas tank back up after having to drive my car to get the check engine light to come off. Everyone was extremely professional and friendly! very thankful for my experience.