2016 Ford Escape Titanium 4WD

This review is solely based on my interaction with Danielle Maddalena - the salesperson!!! I am giving 5 stars because of Danielle Maddalena!!! From the moment my husband and I stepped into Jack Daniels Audi (Upper Saddle River), her professional, knowledgeable, and helpful demeanor became one of the main reasons we bought our vehicle at this dealership. Car shopping is never a fun thing to do…but Danielle made this process bearable and painless. We were also skeptical because the reviews, mostly regarding the service department, were horrible. She understood our needs and was receptive to all our questions. Once we test drove the vehicle, she sat down with us patiently. She was not pushy or overbearing (like some car salesmen) and took the time to explain the vehicle. She was able to negotiate on our behalf with her manager and came back with a fair price on the vehicle. She truly went to bat for us and treated us with respect. Audi vehicles usually sell themselves but Danielle was the key piece in this sale!!! I would definitely recommend my family and friends to come see Danielle. I want to give praise and acknowledgement to the receptionist at this location. Unfortunately, I didn’t get her name but she has a wonderful, friendly, welcoming personality. The showroom is beautifully filled with gorgeous vehicles and the waiting area was perfect!!

Awesome transaction from beginning to end and we will definitely be back. Everyone was more than professional and accommodating and the car is beyond perfect. Recommend the team at Jack Daniels Audi if you are looking for a luxury car with a luxury experience A+++++

We recently had an incredible experience at this dealership while exploring our options for an Audi Q7. The level of customer service here is unparalleled. From the warm welcome we received upon entering to the thorough and patient explanations provided by our salesperson, every aspect of our visit was outstanding. The team answered all of our questions with clarity and ensured the entire process was smooth and quick. It’s rare to find such a dedicated and helpful team. We left feeling genuinely valued and satisfied. Highly recommend this dealership for anyone in the market for a new car.”