2023 Ford Bronco Badlands 4x4

I am writing to address the recent experience I had at Courtesy Ford when seeking service for my F450 truck. Unfortunately, the service initially got off to a bad start, and I encountered difficulties throughout the process mainly due to the service advisor Mr. Bailey. I would like to commend the service manager, Nick, for his understanding and professionalism in handling my concerns and frustrations with the services provided. After discussing the issues I faced, Nick took the initiative to issue me a full refund, which I greatly appreciate. While the experience had its challenges, I am thankful for Nick's swift response and willingness to address the situation promptly and to my satisfaction. It is reassuring to know that Courtesy Ford values customer satisfaction and is committed to resolving issues effectively. I would like to express my gratitude for the resolution provided by Nick and the other service advisor Mr. Kennard.

Had a great experience getting my truck. Jason Worth was such a great help and made the process easy and fun. Jason made everything crystal clear and helped walk me through the process as well as going above and beyond with making sure everything was perfect. Thankful for the experience!

The experience was good. Pete is a great salesman. He had my truck ready to test drive when I arrived. He was kind and he made it feel like he cared about my time. He also made sure I got a good deal. Chris the GM also went out of his way to insure that I was 100% satisfied with my purchase. I’d like to buy my next vehicle with Pete, Chris, and finance guy I worked with if they are still there when I’m ready.