2018 Ford Expedition XLT

I recently purchased 2024 Ford Escape Hybrid at Livermore Ford for my wife. Our sales rep. Rafi provided exceptional customer service. This is our second vehicle purchased within 6 weeks. Rafi is a dedicated rep. who knows in and out of each vehicle and explained very patiently all features of our vehicle so well that we were able to finalized our decision on same day. I truly appreciate his excellent customer service and highly recommend his expertise.

I recently had the pleasure of purchasing my first electric vehicle “Mach E” from Livermore Ford, and I am thrilled to share my experience. As a first-time electric car buyer, I was naturally filled with questions and a bit of anxiety about making the right choice. However, the team at Livermore Ford turned what could have been a daunting process into a seamless and enjoyable journey. From the moment I walked into the dealership, I was greeted with warmth and professionalism. The staff was incredibly knowledgeable about the various electric vehicle options and took the time to understand my specific needs and preferences. They provided detailed explanations about the features, benefits, and differences between the models, which was immensely helpful. What stood out the most was their commitment to ensuring I was comfortable and confident with my purchase. There was no pressure to rush into a decision. Instead, they encouraged me to take my time, test drive, and ask as many questions as needed. Their transparency about the pricing and available incentives was refreshing and greatly appreciated. The purchasing process was smooth and efficient. The team guided me through each step, from financing options to setting up the vehicle. They even took the time to explain the charging process and the best practices for maintaining the vehicle’s battery life. Livermore Ford’s exceptional customer service, combined with their expertise in electric vehicles, made my first-time buying experience truly amazing. I highly recommend them to anyone considering to buy a new car. Their dedication to customer satisfaction and sustainable transportation is commendable. In conclusion, my experience at Livermore Ford exceeded my expectations. I am now a proud owner of an electric vehicle, confident in my choice, and grateful for the outstanding service I received. Thank you, Livermore Ford, for making my transition to electric driving so positive and memorable.

Friendly, knowledgeable, courteous, understanding, professional, setup an appointment. Easily repaired my vehicle in a decent amount of time. Had my rental car setup for since I would be leaving the car overnight. Kept me informed with status updates over all a great painless experience other then having to pay @least lol