2022 Ford Explorer XLT RWD

The service advisor Allie is top notch ! She kept me in the loop the ENTIRE time my vehicle was being serviced. I had to have an extensive repair. She told me the projected finished date. When the parts came in , she notified me . And once completed as well . She greeted me with a smile from the first day of vehicle being towed and the day I picked up my vehicle..Whenever she would call me on the phone, I could “hear “the smile in her voice. When my vehicle was ready for pick up , she even walked me to my car !! She made me feel as part of the family, and not an interruption.. She is SIMPLY the BEST !!

My Hyundai was having issues. Ended up taking here and everything was covered under warranty. Process was very quick and easy. Everyone was very nice. Allie Loftin was my service rep. She was very nice and informative, not only to me but others in the waiting room. She was consistent with updates. She deserves compensation or a raise, as she should be considered very valuable to this location.

My daughter was involved in an accident on Wednesday, December 21, while on her way home from Florida to Mississippi for Christmas. The accident occurred in Alabama when a wheel broke off of a logging truck, struck her car and totaled it; the truck driver took off. We quickly needed to get her a car so she could return to Florida for work. After going through the war zone of dealing with other dealerships, the absolute rudeness and snide remarks, telling us they had the car she wanted and then oops the car was sold but trying to get us to get a more expensive vehicle, we found online what she wanted at Hallmark Hyundai North. She talked to Yuan Nichols that night and told him what we had been through. He immediately jumped into action and called her right back to tell her the car she wanted was on the lot and he'd have it ready for her the next day. The financing paperwork was done over the phone; Yuan took the time discussing all the details with her, and we traveled the almost 2 hours to get there the next day. Yuan was so great to work with. His level of professionalism, friendliness, knowledge, and concern was something we hadn't dealt with before. We hadn't planned on getting a new car for Christmas, but he made us feel at ease, answering our questions, and patiently getting us through the paperwork and making us feel confident in buying the 2023 Tucson. In fact, everybody we came in contact with was friendly making us feel like we were part of the Hallmark Hyundai North family. I had to go to the service department about the warranty, and the women in there were friendly, helpful, and efficient making me feel even more confident with dealing with this dealership. Customers who were in there were telling me about the great service, so that made me feel even better about Hallmark Hyundai North. Kash with a "K" was great to work with completing the financing and warranty paperwork. He spent the time clearly explaining everything to us. Not that we were planning on the expense of a new car at this time, but at least he made the time spent fun. Might as well laugh when you're signing all the paperwork for a new car. I'm still amazed at the fact that Yuan spent all the time that he did sitting in the car with my daughter setting everything up for her, linking her phone, and patiently explaining how everything worked. I can't thank him enough. All in all, I can't even put into words after what we had been through how great the whole staff at Hallmark has been. The world can be ugly sometimes, so it was nice to have people treating us with the respect and quick assistance the way they did.