2021 Ford Explorer XLT RWD

I had the pleasure of working with truly caring people Here at BMW. From the moment I stepped onto the lot, everyone was very kind and welcoming. Jose Alec Moran went above and beyond to understand my needs and preferences. He took the time to explain various options, ensuring I felt confident in my decision. His genuine concern for my satisfaction was evident throughout the entire process, making the car-buying experience not only efficient but also remarkably pleasant. I appreciate his dedication and highly recommend him for anyone seeking a caring and attentive car salesman. The experience was outstanding, & thanks to his excellent customer service I am now a proud owner of a BMW. BMW Genius, David Castillo walked me through car color options; prior to purchasing and educated me on the difference between car make and vehicles. David Castillo was knowledgeable, patient, and genuinely invested in helping me find the right vehicle. He guided me through the process with transparency and answered all my questions in regards to vehicle selection. I highly recommend booking the classes for educational purposes to be able to understand all the gadgets and technology BMW provides us with. David Castillo was welcoming from the start and always offered his utmost respect and knowledge thus, making this a very positive car-buying experience. At closing, Luis Garcia demonstrated exceptional expertise in handling financial transactions. His meticulous approach and transparent communication ensured a smooth and trustworthy experience for customers. Additionally, his ability to navigate complex financing options showcased a deep understanding of the industry & caring approach towards the customer. Overall, a highly competent and reliable financial manager. Lastly, Russel Stover: the general manager at BMW exhibited outstanding leadership, fostering a customer-centric environment by the simple follow up in an email. The email demonstrated the strategic vision contributed to a seamless car-buying experience, emphasizing great leadership & personalized service. The commitment to excellence was evident throughout the dealership, reflecting the general manager's dedication to maintaining BMW's reputation for luxury and innovation. I value each individual I interacted here at BMW. & I am highly satisfied and appreciative of their individual contribution & integrity.

I was looking for a used EV and found BMW of El Paso on a Google search. The car I was interested in was no longer available when I visited but Manuel Díaz helped me with a similar car that was in stock. He was very patient and answered all my questions without any high pressure tactics. I decided to move forward after a test drive and he helped me through the application and got me an amazing deal. Sam Ibarra in the service department provided top notch care for my new (used) vehicle despite it not being a BMW. Thank you Manuel and Sam for such a wonderful experience.

Great service experience. I set my appointment through the app 2 days in advance for maintenance and when I arrived, it was quick and easy drop off. They didn't have any loaner vehicles at the time, but my service advisor Ana kindly provided me with Uber rides from and to the dealership as needed. Pick up was also really simple. Only feedback I have is that after they washed my car, I wish they would have cleaned the rims a bit better. But the wash was free so I can't complain too much.