2021 Ford Explorer XLT RWD

The service from this dealership was satisfactory. I received a great offer and got a new Mercedes. The dealership give a benefit to me - they delivered my new car to my home. But the most interesting thing began a day after purchasing a new Mercedes... On the second day of owning the car, the headlights stopped work!!! This was a huge surprise for me!!! But an even bigger surprise and disappointment was the Mercedes repair service!!! I gave the car in for repairs on the second day after purchase!!! The next day they called me from the Mercedes service center and said that my car was repaired and I could pick it up. And then I got the next surprise: while driving in a repaired new Mercedes, I saw that the car was in exactly the same non-working condition - the headlights also didn’t light up!!!! I returned the new car I bought a couple of days ago for re-repair! And only this time the service center repaired my car... finally the headlights working! I also requested information from the employees of the dealership and service center - why my new car is missing one function presented in the advertising picture of the official website of the Mercedes dealership for the model of my car. None of the employees gave me an answer, all the employees said that they would find out everything and solve this problem…. but no one contacted with me after and no one gave me an answer or solution to my request!

I purchased a vehicle from this location and the service was magnificent. I had the pleasure of working with Sam aka “Sam I am” and he made the process smooth & stress free. After going back and forth he was able to get me the deal I wanted. He even purchased me a Mercedes umbrella to go with my new car being it was pouring down outside. He was very thoughtful and easy to work with. I highly recommend you see Sam if visiting this location. He’s the top seller there and I see why. He will work hard to make sure you leave happy and satisfied. Thank you Sam!

I've never had an easier experience buying, or even leasing, a car in my life! When I made my appointment Monika was extremely responsive and made me feel at ease before I even got there. When I arrived, the beautiful sweetheart Ms. Linda at the front desk got me to where I needed to be -- with Ms. Brigette Barbie, who showed me the car of my dreams! Once I was sold on which car I wanted to purchase, she made sure to pull out all the stops and push things through quickly due to my busy schedule. Once I got to finance, Tom took wonderful care of me as well. Barbie put a ribbon on my new baby, took pics, changed the plates, and I was out of there in no time! The customer service has even extended beyond my in person experience as Barbie and some other team members have reached out to make sure everything was going ok and to schedule my first service. Thank you everyone at Mercedes SB for making my experience so quick, easy and pleasant.