2021 Ford Explorer XLT 4WD

I brought my Outlander Sport to the service department to have some warranty work done. Lacey assisted me in this process and was very professional and thorough. The service team worked very quickly to get the car repaired and did a great job. The team was very accommodating and was a pleasure to deal with.

I was traveling alone from Texas to New York when I experienced a vehicle malfunction that left me stranded in Indianapolis two days before Thanksgiving. I called two Mitsubishi dealers in the area. One told me they were too busy to assist me for at least a week, even though I have roadside assistance through Mitsubishi. The second was this Ray Skillman location. I spoke to a very understanding woman named Lacey who also said they were very busy but to have my vehicle towed there and they would see what they could do. This team was very caring and hospitable while I waited for the outcome of their diagnostics, even extending an invitation for me to share their Thanksgiving lunch with them. At length they diagnosed the issue which was a malfunction covered under warranty. It would be a week before they could get the part to repair it. I was at a huge loss as to what to do. There were no rental vehicles available until after the holiday, hotel rooms were limited and not nearby, it was too late to get a flight home that day, and the dealer was closing in a couple hours. Understanding my distress they brainstormed and came up with a way to temporarily adjust my vehicle's mechanics to allow me to travel home in it safely, with the understanding I was to take it to my local Mitsubishi service center as soon as possible. They provided all the information about their diagnostics for me to share with them. All this meant an extra day on the road but also meant I made it home safely and in time for Thanksgiving. I can't thank them enough for their care and understanding as well as their knowledge and problem solving.

Hector and Oliver made this one of the easiest and fastest purchase ever. I went home with my brand new E63S AMG mercedes Benz! They made me aware of everything I was getting into before signing. Definitely recommend them in you’re shopping!