Our experience with Nate was first class. He is very thorough and responds quickly. He gets five stars.
Teagan? the tech young lady was excellent, she took plenty of time to explain and help us. She gets five stars.
I do think you are missing an opportunity on the warranty process. I think instead of waiting until the final paper is to be completed a customer should be presented this ahead of time so it can be reviewed with what it is and the price. I think waiting until the end might be good for some but for those of us that like to process and study information that is the wrong time. That part of the buying process was the most unpleasant part of the process. Nothing against Zach but I think it was not the right approach to customer service.
The sale and negotiation process was good. I am happy with that.
This was written by Dale Reed for Beth Reed
5.0
Kent Koerbitz • 3 months ago
Completed a purchase of a New GMC Sierra Elevation at Grand Rapids GM today. In at 9:00, out in under 2 hours. My thanks to Nate, Molly and Zack for their time and work. With Family in town for the holidays, having everything set up and ready to go was important. Great Price, Great Service, Very Happy!
Best Looking Truck I've Owned
5.0
Marie Costanzo • 4 months ago
Howie and I both were appreciative with the knowledgeable staff at GMC. We met with Jeff L., who is an exceptional consultant and Micah, a super tech guru! Both were patient and respectful to us and most importantly listened to what we wanted and needed to make a deal happen. We're thrilled to have purchased our 2026 Chevy Silverado Truck.