2020 Ford Explorer XLT 4WD

Christopher, Ian, & Pat helped me get my jeep and they were the most wonderful! Being a person of color, I always fear some prejudice, but they were so so respectful, kind, & really cared. Chris did so much running back and forth to get us the best deal, Ian was super patient in explaining everything we had questions about & being available via text when I needed, and Pat really showed care about making sure we left there not only with a car we loved but also happy with the deal we got. They all made sure the car’s detailing was done ASAP also, despite having a busy schedule. Thank you so much! So happy to finally have my jeep!

Great Dealer and Great Deal, But…. After over a month 1/2 of searching on multiple sites with a footprint of over 100 miles from the King of Prussia area, I found the exact color, mileage make, model, and trim with a great warranty (that I found out about later). This purchase as with many of my past vehicles was going to be sight-unseen. I immediately reached out via email as soon as they opened and provided the salesperson with the current details on the 2 possible deals and all vehicle data on my trade-in with photos. After about 5 hours of email correspondence, we came to the agreed price. The following day I notified the dealership that I secured financing through my military bank and sent him funding to send to the bank to release the funds (Friday). The following week I inquired about more details of the vehicle if they received funds and general status. Not being satisfied with the updates, the process and generally not knowing the status of my vehicle I reached out to management which expedited the process. I understand that each dealership has a process when it comes to paperwork, financing, and general service. Approximately 2 1/2 weeks later when I finally took delivery I was extremely happy with the vehicle, in-person salesman, and management. If expectations were set ahead of time it would take 2 ½ weeks to get the vehicle, with secured financing, I would have either paid extra to buy from another dealership or not have gotten frustrated with the amount of time to purchase a vehicle. My question still is, If my family and I walked into the dealership, agreed on the deal, how long would we have to wait to take the vehicle home? Cons: * Timely email communication. (Acknowledgment that email was received even if you do not have an answer to questions.) * Lack of unsolicited follow-up on the status of the deal. * Time of delivery on a sight-unseen vehicle. * Unfamiliarity with dealing with self secured financing through a non-partnered bank/credit union. Pros: * Great quality vehicles * Amazing in-person salesperson service * Professionalism of management * Great vehicle selection * Awesome warranty * Family owned * Trustworthy management & staff (((Take away)) Being the customer we have expectations of not only a good deal but deliverables especially when we are spending $5-10-50K on a vehicle. Yes, I will reach out to purchase our next vehicle from this dealership sight unseen. Exceptions of delivery of the vehicle will have to be laid out in our first conversion before a deal is made. Still a 5 Star Dealership I was just the 1% that had the hiccup

I’ve been buying cars (mainly Corvettes) off of Bo Setlock and Mr. Lewis for most of my adult life, and there’s no one else/no other dealership I’d recommend other than them/Klick-Lewis! They’ve always been honest, upfront, and fair with me. Bo especially has become a family-friend of ours! I seriously would shop (or window shop!) and feel very comfortable at Klick before going anywhere else or into the unknown. 10/10 times you’ll get the customer service you’d expect, and somewhere between 8 or 9/10 times you’ll find their pricing or your trade-in value very fair! GO SEE BO!!