2020 Ford Explorer XLT 4WD

From the moment I stepped onto the lot, I felt welcomed and valued as a customer. Gabe was extremely knowledgeable about the vehicles and took the time to understand my needs and preferences. Gabe guided me through the entire process with professionalism and integrity, making sure I got the best deal possible. The level of customer service was exceptional from Gabe and his managers. Highly recommend Gabe and West Herr Chevy for anyone in the market for a new car

Five Stars (And More!) for Mike Tyson at West Herr Finding a car these days can feel like navigating a labyrinth of hidden fees, pressure tactics, and empty promises. But then you meet Mike, and suddenly the whole experience shines brighter than a showroom full of polished cars. I had my eyes set on an SS 1LE which are hard to come by these days. I reached out to West Herr Rochester and was put in touch with Mike to inquire about an SS they had in transit. Mike told me that the car was already sold to another buyer, and I thought that was the end of my search. But Mike's dedication didn't stop there. He tirelessly tracked down the exact model I wanted at another location, all the while keeping me informed every step of the way. For three long months, he became my car-whisperer, sending updates and photos, always available to answer my questions and quell my anxieties. And when the day finally arrived, Mike went above and beyond again. He personally drove two hours to meet me at the Hamburg dealership, ensured the car was prepped to my exact specifications, kept the paperwork organized, and walked me through every feature. It wasn't just a car sale; it was an experience built on trust, respect, and a genuine desire for customer satisfaction. Mike just wrote the playbook on how dealerships can compete against the Tesla car buying experience. By leaning in with a personalized experience and prioritizing customer trust and satisfaction, all while being transparent and fair with pricing. P.S. If you're reading this, Mike, you rock! Thanks for making my car search a dream come true. You're a true asset to your team and West Herr. I'll be singing your praises to anyone who needs a car!

The entire team at West Herr Chevrolet was great to work with! They worked hard to find the right truck and made the entire experience enjoyable. Much appreciated!