2022 Ford Explorer XLT 4WD

They made the experience really quick and easy for me and my wife getting our first car, nice people. Only gave a 4 because they weren’t willing to negotiate but very little ????, will definitely get another car from here in the future.

Our shopping journey began on CarGurus. The listing included great, detailed photos and ample written information about the vehicle. I was promptly contacted by Melissa and Deborah to see that all my questions were answered. When my questions went beyond what they were capable of answering, I was kindly put in contact with Brett Warren, sales manager, who was a great help. Upon requesting additional photos of the vehicle I was put in touch with David Turner. I completed a KBB Instant Cash Offer for my vehicle. The offer was fair enough to drive the hour it took to get to Lakeway Auto (and boy was it worth it). David was a class act. He had the vehicle pulled up, ready for us to view and drive. He was kind, humble, and professional from beginning to end. Negotiations were civil and reasonable for both parties involved. Mark Carroll, finance manager, concluded our experience. Mark did a thorough job of explaining what options were available to protect our purchase, and the offerings were very fair priced! To all at Lakeway auto, you EARNED my respect. To all considering Lakeway for a purchase, you will not regret it!

After texting and talking to a few different people at this dealership, I ended up driving over today to just check out their inventory and see what kind of numbers they’d give me on my trade in. I ended up working with Johnny Woodward, he was completely transparent and did everything he said he would do and went above and beyond to get me into the Highlander Limited Hybrid I had my eyes on. He’s definitely a good, honest salesman that makes you feel completely comfortable and breaks everything down and explains each step and figure as well as everything about the vehicle. Definitely recommend him for your next purchase!