2023 Ford Explorer XLT 4WD

I bought a used vehicle a few weeks ago. A few days prior, I scheduled a test drive, via online chat, with Elizabeth. She took my name, cell, trade-in info, etc. and told me to ask for her on test drive day. I did so, but was told Elizabeth is with the online team, and would work with Bob instead. Bob pulled up my file and it was not my cell number. He looked up my trade-in, and it was not my trade-in info. So, the time spent with Elizabeth was all for nothing, so I started from scratch with Bob, who was courteous and professional throughout the process. I took it for a test drive and noticed the rear rotors had 3 deep ring gouges, outer edges grooved out, with less than 50% contact patch on rotors. I requested the rear rotors and pads be replaced upon purchase. I was told it will be looked at during their inspection, since I was not able to bring the vehicle home that day, since it had not gone through their inspection yet. I found it very handy that they offered vehicle delivery, so they had it ready for delivery 5 days later. When the vehicle was delivered to me, it was freshly washed with a full tank of gas. When it was delivered, I noticed the rear rotors and brake pads were not replaced. Also, during the test drive, under the cover where the spare tire is, there was a tow strap and d-ring hitch there. When the vehicle was delivered, those items were missing. I emailed them regarding the issues above and I was contacted by Thomas Welch who not only made everything right, but went above and beyond! Not only did he obtain and pay the full cost of the rear brake rotors and pads, but he also included a set of front rotors and front brake pads (so I'd have a matching set of brakes front and back) as well as a d-ring hitch, hitch pin and clip, and a recovery rope, as well as delivery! To me, this was outstanding customer service and thank you again Thomas, Bob, and everyone at Wiscasset Ford for making this vehicle purchase a memorable one for me!

2nd purchase experience from this Dealership. Great trade in price and super discounts on the new rig. Shout out to Kaylee Poland for being super communicative during the entire ordering process.

This was maybe one of the best car buying experiences I've ever had from start to finish. Sales and Finance were all professional, dealerships appointment set up prior to my arrival definitely beneficial. HIGHLY recommend.