2020 Ford Explorer XLT 4WD

Had a fantastic experience with salesman Kyle Johnson. Answered all my questions in a timely manner and kept me updated on the status of my vehicle as far as production and arrives times. Called me the day they received it off the truck to let me know it had arrived. Wasn't pushy with trying to add extra services. This is the best car buying experience I have ever had.

I have one complaint. We only received one remote car key. I don’t feel it’s fair we should have to purchase a second key at the cost of $100 plus. Since the car can’t be driven without the remote key, a second remote key should have been provided. We turned in two keys with the car we traded. I’m not happy with this! As far and all other sales dealings, everything went well. Noah did a great job trying to satisfy our requests and needs. Teresa was outstanding with her explanations in completing our financing. She even came to our home, after hours, to pickup the down payment check because we forgot to bring our checkbook. Who could ask for more than that? I wouldn’t hesitate recommending Shields Auto Group to anyone.

Outstanding! Salesperson David Cassout was so helpful with explanations & answers — highly recommend him! Theresa Smith made the actual purchase process smooth. Service Dept. have been wonderful with our old Ranger and we’re 100% confident they’ll take care of the newer Escape.