2020 Ford Explorer XLT 4WD

The entire team at Colonial Volkswagen did a phenomenal job! The entire process was easy and customer friendly. This was my daughter’s first experience with a dealership and they have been nothing short of amazing. The extra touches ensuring pickup and drop off, the short video demonstrating and explaining what was done was great! Thank you for providing a great customer experience!

I’ve been shopping with Volkswagen, Colonial since 2017. I’ve purchased over five different vehicles there throughout the time a couple of the salesman that I’ve dealt with before aren’t there anymore sadly and I know a lot of the people that work in service which I always knew my car was being taken care of. Recently when my car was being serviced for an engine swap one of the immature salesman crashed another person’s vehicle into my vehicle and didn’t report it to anyone and thought that I wouldn’t notice that my car had a massive scratch from Rear passenger door to the front passenger door. So you can imagine upon picking up my car when I noticed this I was sick to my stomach. I knew there was no way I was going to pay a dime for what happened to my car. Luckily Jon Lacey who I personally think is the smartest, most respectful down to earth person in that whole building was able to get down to the bottom and handle everything for me. I personally think he deserves more than a raise. He’s on top of everything when it comes to his job, and I honestly could not thank him enough for what he’s done. The guy has gone out of his way for me multiple times Truly, he made a terrible experience into something a lot better. “Drops mic”

They consistently go above and beyond! Brought my car in to get it inspected, and they quickly took care of the recall too so I wouldn't have to go back again for a later appointment. They take great care with diagnostics and pricing is always very fair. I know I'm going to get thoughtful, trustworthy service here!