2025 Ford Explorer Active 4WD (PL535)

Easiest experience I've had working with a dealer. I inquired on an F150 Lightning and Jerry gave all the details available and lined up all the paperwork before I stepped foot in the dealership. He made it as seamless of a transaction as possible, I wasn't left waiting or going back and forth between different people to make it a done deal. From arriving on the lot to driving off with my new vehicle, I was there less than 1.5 hours. Highly recommend.

I went in to get my front end aligned after doing a 2” level on my 2017 f-150 and had added new tires at Costco where they suggested I get an alignment. I researched the highest google rated Ford dealer and found them in Claremore even though I live in Collinsville. After the alignment was done it felt weird and the tires seemed slightly off. When I called they were very understanding and helpful and let me come in at my earliest convenience and prioritized me when I got there without needing to make an appointment. My wife works from home and so I also had my baby with me and they were extremely friendly and the tech even came out to talk with me about it and work with me on what I was experiencing in the car. Although what I was feeling was off wasn’t technically out of alignment specs they were willing to make adjustments and were never condescending or rude like I have experienced in other customer service industries. Waylon, the tech who worked on my truck, was extremely helpful and was even friendly enough to bring me back in the shop to see what he was wanting to do and why. The truck drives so much better especially in strong winds now and I feel safer driving with our adjustments to the passenger side Camber angle. Thank you Jack Kissee Ford, your whole service department has been a wonderful experience and if I need other work done I will definitely be back and recommend you to friends and family.

Miranda in the Service Department is fantastic! She took time to explain different processes to me and made sure I got the tires that best suited my car. She was friendly and greeted me promptly when I arrived for my scheduled service. I have always had very good experiences with Jack Kissee staff. Everyone from sales to finance has been top notch!