2004 Ford Explorer XLT

If you've kept up with my reviews, you know me issuing five stars is a rarity! This case fits into a whole different level of rare but you'll see why in a moment. I had an interest in a vehicle for the wife since we just sold her Jeep. I was contacted by Bob after I went on line to do my research on a vehicle. I decided to follow thru and meet with Bob but didn't intend to do anything except recon the situation. He did what any competent sales person would do. He had it up front waiting for me to see. Test drove it and came back pleased but with questions and I had a unique situation that their ad said they can handle. I presented my case and waited to see what they would do. He came back with a look of confidence and said they could do one of two things, one of which covered my request. The monthly was more than I told him I budgeted for but I know how this works. I agreed to his terms and signed off on a vehicle for the wife (she didn't know about this). I took it home and tricked the wife into thinking I was taking her to lunch. She walked out and saw the new vehicle and smiled. We took the vehicle for an inspection and found an issue in addition to one I made Bob aware of before I left the lot. The following day, I made the decision to speak with Bob about getting out of this and getting something more gas efficient and no issues. Bob spoke to his manager Dominick and allowed me to get out of the original deal and get another vehicle. The grace they displayed was wonderful! I'm aware that they didn't have to do this but they chose relationship over a business contract. With that being said, my wife is happy, Bob and his boss are happy and I was so satisfied that we decided to work a deal on a second purchase! Doing what's right ... it's a lost art but I'm happy to report it isn't lost everywhere.

Dominick & Brian are wonderful people to work with. Recently purchased my 3rd vehicle from them. Thankful for the time and care they use to work with me.

After a horrible experience and wasted time at Earnhardt Chevrolet, I called Big 3 Automart and spoke with James who was my shining bright spot of the weekend, his professional and straight honesty has made me a client for life, truly worth the time and effort to come look at all they have to offer, extremely grateful and appreciative of all their help. Love the car they got me into. THANK YOU JAMES!! DO NOT WASTE YOUR TIME WITH OTHER DEALERSHIPS COME HERE FIRST!!