Jimmie Ford and his sales manager Seth Ackerman made the entire process painless. Jimmy's knowledge of the trucks helped me make an informed decision. I thought I new exactly what I wanted before hitting the dealership, but I was wrong! Without Jimmy as my salesman I would have missed out on features I didn't even know I wanted. Their inventory was far better than any other dealer I visited and they got me into a truck that is perfect for me. I have not purchased a new vehicle in many years and dreaded the back and forth haggling I experienced at other dealerships in the past. It was not at all that way with Jimmy and Seth. They explained everything in detail and made sure that I understood all the charges and fees and got me in and out very quickly. In the end I got the perfect truck for me at a fair price, what more could you ask for? I am actually looking forward to my next car buying experience with them.

The dealership was very efficient and thorough with my vehicle. From the moment I checked in through the repair and picking it up. Gary Clayton, the service writer was very detailed with every concern that I had. They went above and beyond to get My car in and fixed before my trip. They also did a thorough inspection of everything else. I highly recommend Castle Rock Ford for your repair and service needs.. Ask for Gary Clayton to help you He’s the best.

A great service/repair experience, from the initial phone call to the home delivery of my car. Best dealer experience I have ever had! Everyone from the Service Advisor, Nick M. to those who drove me home and delivered my car were a pleasure to work with and seemed to enjoy doing their part.

Amber and Harrison and the service tech were both very professional and did an excellent job. It was my first time going to Castle Rock Ford and I was impressed, even after looking over my truck once the work was completed I found nothing wrong. Excellent job, I'll be going back.

I recently had the pleasure of bringing my vehicle to Castle Rock Ford, and I cannot express how impressed I am with the outstanding service I received. From start to finish, the entire experience was nothing short of excellent. Scheduling an appointment was a breeze, thanks to their efficient and user-friendly online system. I was pleasantly surprised at how fast I could secure a time that worked for me. The convenience factor was a huge plus! Upon arriving at the service center, I was immediately struck by the cleanliness and organization. The facility exudes professionalism and attention to detail, creating a welcoming customer atmosphere. The customer service I encountered was genuinely exceptional. The staff at Castle Rock Ford went above and beyond to address my concerns and ensure that I felt valued as a customer. They were knowledgeable, friendly, and took the time to explain the service process in a way that was easy to understand. What sets Castle Rock Ford apart is their commitment to providing prompt and efficient service. My appointment was handled with the utmost speed without affecting the quality of the work I did on my vehicle. They prioritize both customer satisfaction and timely service. I highly recommend Castle Rock Ford to anyone seeking top-notch automotive service. They have earned my trust and loyalty with their dedication to excellence, and I will undoubtedly be returning for any future automotive needs. Thank you, Castle Rock Ford, for setting exceptional customer service standards in the automotive industry!