2023 Ford Transit 250 Low Roof 148 WB

On Saturday, as we were driving through Barstow, our check engine light came on. I was almost panicked, but I looked for help immediately. Luckily, service manager Robert, at Mojave Jeep Chrysler, who was about to leave for the day, went above and beyond to assist. With a calm demeanor, yet with a sense of urgency, Robert swung into action. He quickly assessed the situation and realized that my vehicle needed the attention of a good, qualified diesel mechanic. Instead of turning us away due to the late hour, he made a personal commitment to help with the issue promptly. Understanding the inconvenience we faced, he reached out to another service manager to arrange for our vehicle's examination on Monday morning. And Robert, knowing that we needed a place to stay for the weekend while our vehicle waited for its Monday appointment, he extended his helpful hand further. Knowing the local area, locating suitable RV park options that could accommodate us during our unexpected stop. His dedication to our peace of mind was evident. Come Monday morning, as I arrived at the service center, I was met by Caleb, who was expecting me. He prioritized my vehicle and, recognizing our situation, expedited the inspection and repair process. Thanks to Caleb's professionalism and dedication, our vehicle was back on the road that day. Throughout this experience, the exceptional service and the friendly, informative attitudes of both Robert and Caleb left a lasting impression. Their willingness to go the extra mile, not only to address the mechanical issue but also to provide guidance and support during our unexpected stay, were a testament to their commitment to customer service and satisfaction.

Always a wonderful experience.