2018 GMC Sierra

I bought my palisade in October last year and got my first oil change as a complementary service in March this year. Some dealers said that" if you don't get it before 8,000 miles, you are not eligible for this service", so I purposely got it after 8,000 miles. So I went to get the second oil changed at 17,000 miles and was told that I was not eligible for this service at 16,000 miles, which is ridiculous. The first oil change was over 8,000 miles , why did you do it then? I don't understand this behavior, and I feel like I'm being taken advantage of by the dealership. I was planning to take my daughter to see the Tucson Hybrid or Phev next month to buy her her first car, but I don't trust this dealership at all and will have to go to another Hyundai dealership. We went to there frequently. I took the car's picture. Especially, I felt quite offended by the head-wetting behavior of the woman in charge of the service, who appeared to be a middle-aged woman. ?=?========/=//======== I found out later that there was an exception to the complementary service after 16,000 miles that I didn't get complementary service after 1,000 miles. I guess I was misinformed at the time and that's why this happened. I wish they had given me a heads-up so I wouldn't have had to do this. The free oil change on my previous car was just a matter of going to the service center, so this is very foreign to me and makes me panic.

I had a fantastic experience having my car serviced at Ideal Hyundai. Jessica Cook helped from start to finish. She provided me with quality customer service and communicated effectively with me throughout the whole process.

I am very pleased with my experience at Ideal Hyundai and the purchase of my 2024 Tucson hybrid. There was no “hard” sell and my sales person, Shah, was patient and helpful getting me the vehicle I wanted and the best deal. I got my last car 9 years ago and was not familiar with the bells and whistles on the SUV. Shah and Roy have been patient with me and this customer service is greatly appreciated by me!