2019 Cadillac XT5 AWD Platinum

I had to replace the DEF tank in our 2021 Duramax due to a heater malfunction, I managed to get a tank shipped to Andrew's parts department direct from Rogers Dabbs Chevrolet in Jackson Ms over night. No dealer was able to install immediately due to diesel service tech availability and the size of the truck. Andrew's Cadillac didn't have a lift big enough either to do this, but that was ok i had a plan. I went ahead and installed the tank myself but still needed the new tank programmed to the vehicle. I spoke with Bryant in the service department before I left to install the tank and he assured me his tech could program it. I left, installed the tank and called Bryant a few hrs later to let him know I was headed back to get it programmed. All this happened on a Friday. A few hrs later all programming was done without issues and everything was back to normal. Thank you for fitting me in with very short notice.

We were traveling through Nashville on our way to California. Our check engine light came on, and we needed to get service. We arrived early on Monday morning and the service Rep Brad was helpful, personable, and courteous. They identified and fixed our problem quickly. All the while ensuring that we were comfortable and giving us sightseeing ideas. The email we received after our service had been completed tells the story of why Adrews Cadillac is amazing. Brad our service representative was a complete gem and we thank him and how he handled our issues and concerns.

Repaired our broken down Escalade in less than 2 hours! Thanks guys!!