2016 Nissan Maxima 3.5 SR

The service here has improved greatly over the past year. My service rep was friendly, respectful and took the time to thoroughly explain the recommendations for my car. I also saw him take the time to speak with an elderly customer who had some extra concerns about the cost of repairs. I hope they continue along this path of elevated customer service. It makes a world of difference to their reputation and business all around.

The service staff was very friendly and customer oriented. Ms. Proctor was my service manager and she did an amazing job handling my account and keeping up to date on my service progress while I was there. The waiting lounge was decent as well. The facility as a whole was very clean and well kept. I will definitely continue to come to this location for car services in the future.

I was half way into a 8 hour drive from VA to NJ for a family emergency and my check engine light came on. The Nissan dealership was a few miles down the road I was on and explained to them my situation. Worried that I didn’t know if my car would be safe to continue the rest of my trip or turn around, Horace and his crew were amazing and overly accommodating in checking my error code and advised me my car would be safe to make it to my family. They got me in quick given the circumstances and they were able to get me back on the road shortly after. I was in a time crunch to make sure I didn’t miss my ferry from Delaware to NJ Horace even explained to me what the error code was and what I would need to do in the future to fix the issue. I am truly grateful for the top notch customer service this dealership provided me and it will not be forgotten!