2023 Volkswagen ID.4 PRO AWD

My daughter and I braved a drive from Richmond va. So glad we did. Nothing fancy about the facilities at first glance until you see their exceptional inventory. All cars are housed under roof and sparkling clean. Our salesman, Chip let the car sell itself. The car was ready and waiting despite the fact we arrived 2 hours late. Got to love that DC traffic! Chip answered every question with knowledge so rare at most other dealerships. I always ask questions I know the answers to. Chip passed my test 100%. My daughter's Jaguar F type is parked in our driveway having been delivered 3 days early. We concluded our transaction late Friday. The traffic was heavy, it was raining and getting dark. Chip suggested it would be safer opting for deliver. He was correct just as this dad was thinking. I highly recommend Universal for their high quality inventory, competitive pricing and superior staff ... particularly Chip.

From first contact with Universal Auto Group and meeting Raj on line via Car Gurus, to the prompt finance department headed by the finance manager Jessica, purchasing my new one owner S450 was stress free and relatively fast. Before making my trip to Silver Springs MD Raj (vehicle specialist) provided multiple live video shots of two vehicles I was considering for purchase. Once I decided on The vehicle that I wanted Raj turned me over to Finance Manager who handled the rest of the transaction. Collectively I have an own over 30+ vehicles. This was one of the smoothest transactions I have experienced. Although a small operation they were very professional, attentive, accommodating, and fast. From arrival, test drive, and bank transactions the entire process took about 4 hours. The Universal Auto Group prices are set at a competitive price point with no manager back and forth that you experience in larger car companies, this experience was more boutique. I would definitely secure another vehicle with Universal Auto Group as well as recommend this auto experience to anybody looking for a high-end one owner vehicle. DTK - Waldorf, MD 12.28.2023

One of the best and stress-free car buying experiences I ever had. I have bought over 15 cars in several different states and Germany. The staff was extremely professional and responsive to our questions and concerns. The car a Maserati is in perfect condition! I was most impressed with how efficient the financial portion of the process. It was quick and easy because the finance Mgr (Jessica) was outstanding!! I highly recommend this company and expect that I will buy from them again. I strongly Recommend this company and Raj as your sales person.