2019 Dodge Challenger SXT Auto

When I think of a car salesperson, the first words that come to mind don’t usually include warm, considerate and lovely with bonus points for being professional, knowledgeable and having a wicked sense of humor but that was before we bought our gorgeous and fabulous 2021 Chevy Tahoe Premier from Gilberto L. We had only become serious about purchasing a road trip vehicle during the previous week. We hit a handful of dealerships near our home in Northern California, spent a silly amount of time internet comparison shopping and had a fairly good idea of what we wanted and what was out there on any given day. When we unexpectedly found ourselves in the LA area, we couldn’t resist taking advantage of the expanded search area but when we arrived at Martin Chevrolet, it wasn’t with the expectation of actually driving home in our dream truck. There are so many moving parts attached to a major purchase like this and having Gilberto calmly allowing each layer to unfold in turn definitely reduced the stress level to nearly nothing. At no point did he make us feel pressured or rushed or even that we were in a buying situation; he didn’t try to “sell” the truck to us, he just let us look and think and learn. He patiently explained the function of the 2,349 bewildering buttons and icons and educated us on all that a Chevy Tahoe could be once you mastered the entire array. When we returned from the test drive, rather than just letting me pull into a parking spot, he saw an opportunity to show me that I could successfully back this behemoth into a 90 degree space with vehicles parked in the two adjacent spots. Such a smart and impressive moment and not one that every salesperson would think provide for their customers. We left the dealership armed with a plethora of new information, much to discuss and contemplate and, most considerately, driving directions from Gilberto on where to find the Pacific Ocean and nice restaurants so that we could debate in a chill spot with a view. We chilled, we debated….and then we went right back and bought the truck. I give full credit to Gilberto for allowing us the space to make this happen so quickly. We didn’t have to maneuver our way around his agenda and we didn’t have to use up bandwidth doing so, he let us have autonomy and I can’t stress enough how valuable and rare that can be when purchasing a vehicle. Thank you, Gilberto, you are a gem. We would also like to thank Mario O. for having a very cool desktop monitor and for zipping through the paperwork so that we had time to return our rental car and avoid driving two vehicles back to San Francisco. The ride home was truly magnificent.

My service writer, Jose Guevara was excellent. He was knowledgeable about the problem that I described to him and was able to get it fixed in a timely manner. He was also very helpful with helping me use my extended warranty policy for this repair. This kind of exceptional customer service is so appreciated in this day and age. As a single mother, a repair like this would have caused me great financial issues if he wasn't able to help me. I can't thank him enough.

I recently had the pleasure of working with Scotty at Martin Chevrolet, and I couldn't be more impressed with the level of customer service he provided. From the moment I walked in, Scotty greeted me with a warm smile and made me feel valued as a customer. Not only did Scotty efficiently handle the transaction but he also ensured that the process was seamless and stress-free. He was incredibly knowledgeable about the vehicles and took the time to address all my questions and concerns. Thanks to Scotty's expertise and professionalism, I was able to get in and out the door in no time, with all the necessary paperwork completed. His dedication to customer satisfaction truly sets him apart, and I highly recommend him to anyone in need of exceptional service at Martin Chevrolet. Overall, my experience with Scotty at Martin Chevrolet exceeded my expectations, and I will definitely be returning for all my future automotive needs. Thank you, Scotty, for your outstanding assistance and commitment to providing top-notch service!