2021 Chrysler Pacifica Touring L

We purchased a used van this past weekend! It checked every box and then some. We showed up at 11am and by 130pm we were leaving with it. The process very easy and simple! From the first call to the final handshake, everyone was very kind and helpful. We had Pete has our salesman and he was very easy to work with and upfront. Henry in the finance department was great as well, he explained everything we needed to know about the process, etc. Had a few questions over the weekend and reached out to Pete on Monday morning and by mid morning I received a call from Pete to discuss! I would highly recommend buying a car from Ewald. Everyone we encountered while there was very nice and accommodating!

***??? Please Read This???*** before purchasing any vehicle from any other dealership or salesperson.... You will thank me you spent these few minutes reading this review! The whole reason I took my time to leave this type of review is for you the people to have this knowledge. 100% Honest and Unbiased! From start to finish Lonnie Peterson a car salesmen for EWALD dealership in Franklin,WI was absolutely amazing. His professionalism, his knowledge, his communication skills, his calm demeanor, his thoroughness, his honesty, returning calls, answering calls, sending or replying to emails, in a timely manner, transparency about ever detail and on and on. Lonnie checked all the boxes for us to earn our businees this time and in the future. My wife Helen and I both agreed we were lucky he was the one who took our call going back to the 1st time we spoke over the phone when calling EWALD to inquire about new Vans. We live about 1 hour and 30 minutes away North of Madison, WI. So we had never shopped at Ewald or never even heard about the dealership prior. Lonnie assured me this dealership wanted our business, he stated he and his team was there for me no matter what, before and after a purchase, he informed of the 20 year 200,000 exclusive EWALD warranty that only their company gives free to anyone with a purchase of a new vehicle ( only dearlership in the United States) and he spoke highly of the family like car dealership business EWALD stands for. He stuck up for the business when nobody was around to hear it. So either he must love his job is all I got to say or they are a tight knit family run business who take care of their valued employees? I liked that and hope my employees speak that of our company and myself when nobody is listening. Anyways! He sealed the deal from that 1st conversation. Now it was just locating the vehicle then and all the details to follow. I mean the guy made time for me and answered my calls on his days off when we had questions. I never felt like I was being rushed or he was in a hurry to hang up the phone. He truly just wanted our complete satisfaction on anything and everything. We appreciated him more than he realized for that. It meant he cared and understood just how important this purchase of a new vehicle meant to us. Not just the amount of money and time we were spending. It showed, Lonnie didn't care weather I purchased a half a million dollar car or a used junkbox. He wanted what was best for us and our families needs. In all the years of buying vehicles this was our best experience hands down anywhere and sales associate. My wife and I both agreed we will only buy from Lonnie again in the future. Hopefully as a company, if they read this ever, you do whatever it takes to retain this man's services at your dealership. He is the best in the business. Easy to talk with! He was never pushy, listened to everything we said, took notes, stay organized and was on top of every exact detail. We never had to repeat ourselves to him. He kept great notes. I'm not sure how long he has been doing this as a profession, but he seemed to be a well oiled machine. A "beast" maybe is a better term. Ewald just gained a life long customer because of him soley. To Lonnie if you are reading this Thank you! My wife made you work for this sale or even jump through a few hoops some may say, but ultimately you found her exactly the vehicle she wanted, the features, the options, the accessories, the price, the warranty and most of all you never gave up on us or made us feel less important til the job was completed. All that work, just to make a customer you didnt know and never met prior extremely happy. I applaud you sir. You are an overachiever and a scholar. I wish there were more men built like you in our businesses throughout the country and things would run so much smoother. More deals would get done! Thanks for a great experience. It was a pleasure to meet you and do business with you. From your newest EWALD Family members "The Luinstra's"

This was just another exceptional experience with Mr. Lonnie Peterson again... after I lost my first car. This gentleman understands the value of true Customer Service... It's great to have people like him in this industry. Thank you Mr. Peterson. Keep up the good work brother... I will have no hesitation directing my buddies your way. Blessings sir.