2023 Chrysler Pacifica Touring L

Working with Don was amazing. This was the easiest car buying experience I’ve ever had. Thank you also to the finance team who pulled through for me. This is my fourth car I’ve bought from Heritage and I will continue going back…

Ki Don Park, my salesman, is the best of the best! He made my buying experience the best ever. From the moment my husband and I walked into the showroom, right at closing I might add, he showed exceptional customer service. He greeted us immediately with a smile and treated us with patience and kindness. He definitely stood out from the rest. I would recommend you speak with him for your next buying experience. He accommodated me by setting up two test drives on two different days to ensure I was making informed decisions and he took time to explain everything. Also, the manager, I think his name is Mark, is the friendliest and most engaged with his customers then I’ve ever seen. I greatly appreciated him making sure my experience was exceptional. I purchased a 2024 Luxury 2 LYRIQ and I love it. Thank you Ki Don for making this buying experience the best ever! You definitely stand out from the rest!!

I initially came in at the beginning of September to poke around and get some numbers on the 2024 Cadillac Lyriq Tech. I first spoke with TJ who scheduled me to come in and I spoke with Don Traylor. Don was very accommodating and informative. I let Don know I was closing on my house at the end of the month but that I wanted to see what was out there as I have had my eye on the Lyriq since March. Fast forward to about mid-September and I received another text from TJ asking me how everything was with the house purchase etc, she is very warm! She scheduled me to come in again after some discussion, so I did. And I am GLAD that I did. After I closed on my house, I headed back to Heritage and spoke with the new manager Derek who then introduced me to Frankie. Let me tell you. I have never laughed so hard and had such a pleasant car buying experience ever! The team there worked tirelessly to cut me a deal that was right for my budget. Not only did I get a great deal, but I also got a higher trim Lyriq! Throughout the transaction Don checked on me as well, he had two appointments already so he was tied up, but made sure I was taken care of! I appreciate the effort the sales and management team put in to make sure I got the car I have wanted for MONTHS. Thank you so much Don, Derek, and Frankie!!!