2018 Chrysler Pacifica Touring L

I recently purchased 2 vehicles with Salem GMC and both times I had a great experience. Marlo, Daniel and Gustavo are awesome they were super friendly and very professional in the process. I am very satisfied with my purchases and highly recommend Salem, GMC for your next vehicle.

Had an amazing experience with purchasing a vehicle today. We went in looking for a specific car it wasn’t available at the moment, but we found another car that caught our eye. Kevin was amazing tracking down the keys so we could take a deeper peek at this car. It really paid off as it was the car we ended up taking home. Kevin and his team help us get the a price and payment we were looking for. Definitely recommend them and of course #AskForKevenWithTheBraids!!

Overall, I think it was a good experience. For sure the salesman Joe was wonderful and by the end the finance guy and I got along nicely but it did not feel as good as it could with what I would call full transparency. I paid cash for a new truck, $81,785 was the price after $8,200 incentive and the website said $250 for licensing, title, and registration. I called to get a total and the finance guy made it sound too complicated to give me a number which felt like a trick. The end he ended up charging me $1,365.87 for licensing, title, registration, and corporate taxes. I don't think I got taken advantage of but the way he had to be so secretive about where the math is derived from feels bad and like an opportunity to do this better so we both win. By the end I liked the finance guy, but the process he had to follow could be simpler, faster, and make the buyer feel less out of control or cheated. I don't put this feeling on the staff, I put it on the process. Buying a car does not have to be weird and secretive like the current process makes it. This methodology puts the employees in a position to need to be dishonest to maximize their profit margin / performance. I won't mention the specifics the extras, but that part feels even more underhanded and dishonest, and I don't think that is how the man I was dealing with is day in and day out in his private life. I have plenty of money so if I did not feel like everything was a game I would have purchased another $6800 of accessories that I am now shopping for online.