2019 Chrysler Pacifica Touring L

I went to this dealership to check options and review specs of different cars. I was very pleased to be assisted by a rep named James who was very patient with me and showed me several different options of vehicles in varying price ranges. He was knowledgeable of every vehicle we reviewed and respectful of me and my time. I would recommend asking for James if you need to learn anything about the car you might be buying.

I helped my daughter buy a used car last week. She found one she liked on the Baraboo Auto Sales website, so we went and looked at it. It was a nice Honda CRV. She bought it. I was impressed with the sales guy, James. I never got the feeling he was pushing us: never had my b.s. sensor beep, and he was quite knowledgeable about what he was selling. But that's not the best part of our experience... My daughter drove the car away, and about 50 miles from Baraboo she noticed a substantial vibration when accelerating between 30 and 40mph. I was fully prepared for BAS to say it wasn't their problem-the car was sold "as is". They didn't, though. They said bring it back and we'll fix it at no charge to you. It was a pleasant surprise. (I think they're "bring it back and we'll fix it" policy is 2-weeks from date of sale. They did work on the car and now it runs like new. For an small independent used car dealership, they did a "couldn't ask for better" job for us.

We purchased a vehicle (VW Passat) from James a few months ago for my son. Even though there were some mechanical issues right away, James and team did everything they could to take care of us & get my son back on the road. I don't think that many used car sales people would have bothered (sales as is), but we are grateful for James' diligence and care.