2023 Chrysler Pacifica Touring L

I have been very apprehensive to go to a dealership again. I have had a bad experience with another dealership that I really trusted so going to another one was something that I did not want to do. The quick oil change places do not offer tire rotations so the only option was to go to a dealership. I made an appointment online and changed it several times just because I was scared to go. I drove to the dealership and had such a great experience from the moment I drove in to the moment that I left. Dave was very attentive and receptive to my concerns and needs. He patiently answered all of my questions. He gave me a tour of the building and made me feel at ease. He showed me my filters which I think is important. It was not a sales gimmick, it was look at this and here are the options. Afterwards, Carlos came and sat next to me and showed me my paperwork, what I should consider doing next time and gave me tips on getting a better performance with my vehicle. He escorted me to the cashier who was very friendly and showed me respect. I left there with a good feeling. That is how a dealership should be. Thank you

Your dealership provided me with a ride back home so I could leave my vehicle, and picked me up when my vehicle was complete. I really appreciate that and will continue doing my business here to support this type of great service. This is how places need to do business - I appreciate you!

We were driving on I74 and our sunroof would not shut. It was 12:30, lunch time for most businesses. When we pulled up to the service drive, Kyle warmly greeted us. He asked Dave to help. Dave, the service manager, quickly jumped into action. He wrote a ticket, called for Jordan, and asked us to make ourselves comfortable. Jordan took our vehicle in the shop and within about 30 minutes returned with the sunroof back in its proper place. Their drop of the hat service was amazing. Thank you Dave and team for your kindness.