2023 Chrysler Pacifica

I showed up this morning to get an oil change and tire rotation that I scheduled online. When I showed up, the service tech tells me the rental car is not available that I scheduled online. I cancelled my 11:30 appointment hence why I needed the car rental. While working on real estate in the waiting area, the service tech comes in and wanted me to sign for my service with a bill of $110.00. I told him that I clearly had a Mopar coupon for this service of $64.99 that was stated on my online comments along with me need for a car rental. The service tech tells me that he cannot honor the valid coupon and there is nothing he can do. With frustration and dismay, I decided to walk into the show room to gather my thoughts of disappointment where I saw Todd Kauffman. Todd kindly saw my face asked what was going on and how could he help. I went on the share my story with him. Without hesitation, Todd immediately put me in touch with Dayton Kolinski (one of the service managers) who assured me that this problem would be resolved and he always honors Mopar coupons. I went on to share that I have an important 12:30 appointment and need the car done by noon. Well, Todd and Dayton delivered everything they promised. Grogan's was able to resolve the customer service issue and have my Jeep serviced and washed. I made my important 12:30 meeting and appreciate there professionalism and dedication to customers. Thanks Todd Kauffman and Dayton Kolinski for taking time to turn a dissatisfied customer into a happy one with just a few minutes of kindness and hospitality. Our late friend, Denny would be proud of the extra miles you did to rectify the situation.

Had to go in for a battery for my key fob. Had never been to Grogan's Towne before so I just wandered into the Service area. A very nice gentleman asked me what I needed and politely directed me to the Parts Department. The gentleman in Parts hooked me up with the battery installed within two minutes. I was in and out of Grogan's Towne in seven minutes with a very swift, pleasant and professional experience.