2017 Chrysler Pacifica LX

I bought my new Bronco Sport when they first came out in 2021. I've been very pleased with my service visits and especially with the mobile service (a software update) that was performed recently at my home. I've already recommended Ford service to several friends. And of course I love the Bronco Sport.

I recently had the pleasure of visiting Beau Townsend Dealership, and I must say, my experience exceeded all expectations. After a previous terrible buying ordeal at this location previously, I was apprehensive about coming back. However, I am incredibly glad I did. Chad Mason, the salesman who assisted me, deserves special recognition for his exceptional service. From the moment I stepped foot onto the lot, Chad greeted me with a warm smile and genuine interest in helping me. He patiently listened to me complain about the last time I was there and assured me it would be better this time. What truly impressed me was Chad's commitment to customer satisfaction. Despite my initial apprehensions, he went above and beyond to ensure that my newest purchase went smoothly. When a small hiccup arose with the vehicle, Chad promptly contacted me to address the issue. His swift action and dedication to resolving the problem reassured me that I was in capable hands. Overall, my experience at Beau Townsend Dealership was nothing short of exceptional, thanks to Chad Mason's professionalism, attentiveness, and unwavering commitment to customer service. I highly recommend Chad and Beau Townsend Dealership to anyone in search of a new car!

Overall good experience. Parts had to be ordered and there was a little bit of back and forth, but nothing drastic. Recommended services are very pricey though and we were able to find alternatives that were much cheaper. Regardless, we will continue to utilize Beau Townsend for certain services. We feel like they are an honest dealer.