2020 Chrysler Pacifica Touring L Plus

I came in with 2 toddlers and Alonso was absolutely amazing with assisting us! He moved car seats before I could even think about it, kept the kids happy, extremely patient with the three of us, and incredibly knowledgeable. He left no questions unanswered and is readily available even after purchase. He truly went above and beyond to make this process as seamless as possible. My kids woke up the next morning asking to go back! After the purchase I went home feeling like I got a great deal and happy with my new car. Highly recommend.

I had a very good car buying experience here! I was very intimidated buying a new car as a 23 year old girl. I got the pleasure of working with James! James was very patient with me and explained the process. I fell in love with a used car on the lot and I even got the chance to take it to my own mechanic to put my mind at ease BEFORE making the big purchase. My mechanic told me I was basically getting a brand new car! James worked as hard as he could to make sure I got the best deal. He even told me “my goal is to have you leave here happy” and that is exactly what he did! Thank you James for making the car buying process less scary for me!

My family and I have had the best experience at Gurnee Dodge Chrysler Jeep Ram. It started last Summer when my wife purchased a Jeep Wrangler 4xe from the dealership for our daughter’s 16th birthday. She said it was the easiest and one of the best car purchasing experiences she’s ever had and we normally drive Audi and Range Rovers both known for good service. My first experience with this dealership was not actually a car purchase. This winter I was driving the Jeep Wrangler and on two separate occasions I had flat tires due to screws in the roadway. Their service department is second to none. They got me in for repairs despite the first time being almost near closing time and the other time during the daytime in half an hour getting me back to work in time. Two days ago, following a disappointing experience at a Toyota dealership In Waukegan, I drove to the Gurnee dealership to test drive a Jeep Gladiator. I could’ve easily gone to the car dealership where I leased a Jeep Grand Cherokee from years ago, but I chose Gurnee because of the service experience in the past. Do you want to know what ultimately sold the vehicle? It was their sales staff. The second I walked in the door they were polite, warm and friendly. My sales consultant Steve Hibbing treated me more like a guest in his home than a customer looking for a new truck.I knew the truck was going to drive amazing - Jeeps are exactly that. Steve answered every question and anything he did not have an answer for, he told me he would look up versus guessing. Steve took the time to walk me through every step of the paperwork and made the financing process easy to understand. He presented every available option, did not rush the sale, did not pressure me into a decision and made sure every question I could think of was answered. I was so impressed with him I even had him handle the purchase of my Jeep Grand Cherokee as its lease term was over, while I was there. On a side note the service tech who handled my tire repairs months before, saw me on the sales floor, said hi and made sure everything was going well still with the Jeep Wrangler!! Just as polite and professional was Nick who handled all the financing and business end of the paperwork for me. He went through every single document, and made sure I understand everything I was signing for both vehicles. After all the paperwork was done Steve took the time to explain every button in the truck and the accessories. Afterwards, I drove the vehicle I drove to the dealership with back home, while Steve followed me home in my new Jeep Gladiator (and another dealership employee followed also to drive him back) since I lived in town. Now that is service!!!! Since then, I’ve received numerous texts and emails from Steve asking how I liked my truck and if I had any questions. I cannot say enough about this car dealership. This is exactly where I will go and refer people to for not only a great product but great people. Thank you to Steve and everyone at Gurnee Dodge Chrysler Jeep Ram!!!! *** UPDATE *** I love this car dealership and I'll recommend them to anyone. So the Jeep Wrangler is going to my soon to be 21 year old who will be taking it back to college with him this weekend. I scheduled an appointment (it took five minutes) over the phone and the next day (Thursday) I went to the dealership for an oil change. The dealership teaches customer service to everyone that works for them. They were not only very nice and courteous to me, they were like that with the two customers waiting in the room before me. The service advisors updated them both with the status of their service and communication is one of their strongest strengths. There's plenty of car dealerships out there but there's not many like this one. Want a Jeep, Chrysler or Dodge? Come here. You will not be disappointed.