2023 Chrysler Pacifica Limited

AMAZING CUSTOMER SERVICE. I cannot speak more highly of this dealership. I drove a range rover for years and customer service and the way I was treated at the Range Rover dealership in San Diego was so poor. They were unorganized, and I never looked forward to taking my car for service. So I didn’t have high expectations for other dealerships when I began car shopping since Range Rover is supposed to be “the best”. However, I was treated like a VIP client at Chula Vista Ford. I do not live close by, and there are three Ford dealerships near me that did not seem eager to help me and when I went to test drive cars, they almost seemed inconvenienced. But when I went to Chula Vista Ford it felt like they were genuinely excited to help me buy a car. From the operator, Bianca, who helped schedule my appointment to my sales person Xavier, to James in finance, every person I came in contact with was extremely nice, super helpful, and overly accommodating. My appointment was the fastest I’ve ever experienced, they were really organized and efficient, and even when I had a special request after buying the car the next day they prioritized getting me back in to make me happy which I think is the ultimate testament of their exceptional customer service. Because sometimes once you have purchased the vehicle you realize the customer service was only to impress you and convince you to buy the car. But with Chula Vista Ford even the follow up has been exceptional. I would highly recommend this dealership specifically. Best car buying experience I have ever had.

Good experience working with Xavier. He was very accommodating when I had to choose another vehicle last moment when the options on the first truck didn’t work for me. His team was also very fast and efficient throughout the whole buying process. They respected my schedule for work and made sure I left with the truck I really wanted!

We came in just to look, and ended up driving off the lot with our new Bronco. We couldn’t resist the incredible deal David Soltero had to offer. He was friendly, professional, and straight forward. Excellent customer service. Definitely recommend your next car buying experience with David. Thank you so much David & Chula Vista Ford crew.