2021 Chrysler Pacifica Pinnacle

They always do their best , I went in for an oil change. Ended up getting an air filter replaced. That was recommended. It was affordable. My oil change was through my warranty, but the guys. There are always awesome and respectful and quick with their work.

Updated 4/4/2024 to cover all final items. We decided to give this Chrysler/Dodge/Jeep/RAM/Fiat dealer our business, as we have purchased a new 2024 Dodge truck. My results are my opinion, based on my experience. I try to be fair, honest, and forgiving whenever possible. As a retired business owner, professor, marketer, sales manager, sales person, IT person, etc., I know what it like to open and run a business. It's not a cake walk. Our sales people were Jacob and Courtney. Both were courteous and knowledgable. Our finance manager was DeAndre. He is equally knowledgable, knows current and "old school" funding technology, and is open to listening and helping as best he can. We did the loan ourselves through our lender (approved within seconds, we have great credit), dropped a $15k down payment, and the truck is now "pending delivery." This dealership has been burned by fraud, from what the finanace manager disclosed, so they won't deliver a vehicle until all funds are in their account 100%. Okay, I get that. Fraud is everywhere. So, we were more than willing to wait for the Finance Department to confirm funding for our loan through our lender. Throughout the process, DeAndre was competent and responsive, and he gave me a good feeling about the honesty and reputation of the business. From the date of purchase the date of vehicle delivery, I counted 7 days. The old days of being able to simply drive off of the vehicle and your word that you will get the loan funded are gone. One must learn patience now, because there are so many fraudulent dealings out there. An old saying comes to mind: "Security is INCONVENIENT." That makes a LOT of sense, and this practice teaches patience. If you're a Bible reader, that line rings true. All that said, it's important for everyone to always remain abreast of their transaction status. Purchasing a vehicle is complex, nearly as complex as purchasing a home, and it's a lot of money especially for new vehicles. Everyone at the dealership was more than willing to tolerate my status checks each day to verify things were moving along and to clarify any questions or issues we might have. In the end, we gave them a couple of small food baskets to thank them for all of the effort they put in to this transaction. W. Edwards Deming taught the concept of excellence in customer service. It's an old school mentality that teaches the importance of the consumer relationship. To the extent that were any hiccups, those were dealt with, and they even were willing to grab my garage door remote from the old trade-in vehicle, which I had inadvertently left in the vehicle when I turned it over. That's an easy one to forget! We ordered runners for the truck sides and these finally showed up, but parts never called. They were able to confirm arrival of the proper part only after I called them. I would prefer more follow-up on that, but I know they're busy. An automated process would have been really cool. There was an error in our sales purchase agreement. One of the lines listed a temporary tag fee of about $55, and this was explained away as a ledger item put on the wrong line (we simply transferred plates from old to new vehicle as a trade-in transaction). I will just simply have to accept that because there is no proof one way or the other. I would consider that an accounting discrepancy, and as an old bookkeeper who's fussy about numbers, I'm not quite pleased with it. If we do this anytime in the future, I am going to have to go over each line item with a fine tooth comb and a lot of questions. Here's a photo of our new "Ram Big Horn," home in the driveway.

Way better than the last time I visited. Very impressed with the service department. They were on time. The waiting area was very clean and organized. The staff was very helpful and friendly. I am impressed with the new software and mobile communication that mechanics used to detail the services they completed.