2019 Ford Flex Limited AWD

Last April 19, 2023 I was driving on I 90 late at night. There was a severe storm with lightning, heavy rain and a high velocity headwind. The vehicle started to shutter. I had to slow way down. I was eastbound about 5 miles west of Albert Lea. I pulled off at exit 157. Fortunately, North Bridge Auto Plaza was close by but it was closed. Since it was after midnight I pulled into the car lot, called their office, left a message and waited. First thing in the morning a young man named Nate came up to my vehicle and said he could pull it in to take a look. A little later the manager okayed the repairs that were needed, even though the work was unexpected for them. A spark plug housing was cracked and the plug had gotten wet. I was back on the road by 9:30am. I was grateful and amazed by the attention I received. It was a great help to me. I was 500 miles away from home and still had three hours left to get to my destination so I was greatly relieved to have the car running good and very appreciative of the men at North Bridge Auto Plaza who offered their service with such a helpful attitude. Jess Charles McGaa Pine Ridge, SD

I cannot recommend North Bridge Auto Plaza enough when it comes to a vehicle purchase. Chris was excellent to work with, no sales pitches or pressure to buy, just honest and ethical conversation. Dealing with a smaller, local team has its perks including affordable finance rates and prompt communication through the entire process. 10/10 service.

These guys are great to work with and friendly too. Glad we have them in our community! Thank you for the new tires just in time for winter!