2019 Ford Edge ST AWD

Thanks to Richie H, the entire sales experience at Crossroads Ford of Wake Forest, Inc. was exceptional. From the moment I walked in, Richie took the time to understand my needs without any sales pressure. His approach was genuine and patient, ensuring he understood my situation and preferences. He carefully listened and guided me toward the right vehicle, ensuring it aligned with my wants and circumstances. What truly stood out was Richie's attention to detail and his commitment to going above and beyond. When it came time to hand over the Bronco Sport, he noticed it needed further cleaning to meet his high standards. Despite the late hour, Richie immediately acted to have the vehicle washed and detailed, ensuring it was in perfect condition. His professionalism and dedication were evident throughout the entire process—qualities you don't often come across these days. The sales and finance process was not only seamless but also efficient. Every step was well-explained, and there were no surprises. Crossroads Ford and Richie made this the best car-buying experience I've ever had. I truly felt valued as a customer and appreciated the outstanding customer service from start to finish. Thank you, Crossroads Ford, and especially Richie, for delivering an unforgettable experience. Your exceptional service has left a lasting impression, and I will undoubtedly recommend you to anyone looking for a car!

Dawn is now my go to salesperson at Crossroads Ford Wake Forest. Super easy to work with and personable. As someone in the business myself, I like being straight to the point and easy and Dawn was receptive of that and made it super easy. Chris was amazing as well and made the deal happen. I purchased a 23 Expedition Platinum last January and this time got a 24 Expedition Platinum, I look forward to purchasing a Raptor in the very near future.

I purchased my 2020 Expedition from Crossroads Ford of Wake Forest in Sept 2020, I recently went back for service for a repair and was just as pleased with the service experience as I was my buying experience. I will definitely return when I’m ready to upgrade in a few years. *note, picture is for attention, vehicle was only towed because we drove it to Ohio to buy the truck that was hauling it!* I love my Expedition!