2023 Ford Edge SE AWD

Five Star has earned All Five Stars I intentionally waited to write this review as this is regarding the purchase of a used vehicle as well as having a major service. This will be detailed with several experiences and a clear explanation for the 5 star rating. If you’re a decent person, you know that the car buying process is not the most enjoyable thing to do usually because there are so many games and haggling tactics involved. I purchased a used 2017 F150 for our teenage son on the last day of the month of Oct 2023. My husband and I had come in a week or prior when this Five Star location received it as a trade in. They went through it and I came back to test drive it. I requested that a few things be checked and repaired but agreed to purchase the truck that day even though I wouldn’t be taking it home. Wally was my salesman and Shaun was the sales manager I dealt with. Please — remember their names! The truck unfortunately had issues that no one could’ve known about other than the previous owner. What stood out most is, they did not make any excuses or try to get out of making the necessary repairs — we know the horror stories of shady dealers. Yes I purchased an extended warranty (you should ALWAYS do that) but that wasn’t used for the repairs. I know they likely lost money on this deal and trust me, they could’ve fought it; wrong or right. But that brings me to: Integrity. The staff and the leadership conduct business with integrity at the forefront and it shows. Honestly, it took a couple of months to get everything diagnosed properly and fully restored but they handled it all. Throughout the entire process, Shaun personally kept me informed every step of the way even though once it was handed over to the service department it was no longer his responsibility. Jerry the service director was also instrumental in making things happen and also made himself available throughout the process. These aren’t normal characteristics of a traditional dealership. So I greatly appreciate the kindness, the effort, and the dedication that was put into making sure I had a great experience. A great team starts at the top: I have never met Mr. Sam Pack, but clearly the leaders he’s chosen is a reflection of his standards. Shaun surely reflects those qualities. I didn’t go as far into detail as I could, but please trust me when I say these people have the best intentions and provide highest level of customer service. We will definitely be buying our next vehicles through them. A huge thanks once more to Wally and Shaun for everything!

This is my 4 vehicle purchase at Five Star Ford in the past twenty-five years. I am pleased to say that we continue our winning streak of being super satisfied with the sales department and received fast, friendly attention to detail. Thanks to our salesman Raed. He was friendly, competent and always available to answer our questions and concerns . Thanks for your help

They purchased my truck off a popular website, they made the offer, I showed up and they cut the check. Super smooth with no B.S. Jarren Miller was in charge of the buying process and worked with me from start to finish, even offered me a ride back home after the sale was done with check in hand. 100% recommend.