2023 Ford Edge SEL AWD

Big shout out to Lonnie Smith and Cody Riggs with Long McArthur for their over-the-top customer service after the sale. If not for their efforts, the following details in my review wouldn’t have gone without major drama and frustration. This was my first experience in purchasing a new vehicle and having it delivered to me. All past vehicle purchases I’ve driven them home myself. Thankfully, Lonnie Smith and the team at Long McArthur took care of the logistics in getting my 2023 Mach 1 delivered to my house. Unfortunately, the carrier wasn’t careful in loading the car onto the trailer and gouged up the exhaust tips and rear valance. The carrier promised to pay for new parts, but quickly ghosted us. This was a trusted carrier repeatedly used by Long McArthur that just decided to throw away all future business with Long McArthur and likely all other dealerships that got word of this. Lonnie promptly introduced me to Cody Riggs in their parts department. As soon as I saw Cody’s signature in his email, “Riggs Racing”, I knew Lonnie had put me in good hands. Cody Riggs was an absolute rock star during the whole process, which has been going on for 6 months. This wasn’t any fault of Cody, Lonnie or Long McArthur. The parts shortage across the entire auto industry is to blame. As of the posting of this review (12/30/2023), I’m still waiting for the exhaust system. Meanwhile, I’m enjoying the hell outta my Mach 1. If I decide to buy another Ford, Long McArthur will easily be my first choice.

#GotItFromKyle This was a really great experience. The transparency we got was what I needed. Friendly but did not beat around the bush. WE got what we wanted and then some. Already have been telling the friends and family about Long McArthur. It was worth the Hour and a Half driver to get this type of service and pricing. Well done.

Wow, just wow!!! Long story short, I was one of those who ordered a new Ford Maverick... I had waited 17 months for it to be built. About damn time, Ford... I was constantly updated by Long McArthur about my status, even when Ford decided to stop emailing updates. I knew where my order stood. I have never had such a wonderful experience with a dealership! MJ in sales was on top of everything! You should checkout Tim's YouTube channel if you have any questions about anything Ford related! I have been watching for 2 years now and probably know more about every model than my local dealers! Even when I had a problem with chase bank (I no longer recommend chase after being a customer for almost 20 years and chase not honoring a targeted promotion{your review is next...}), the finance department stepped up to the plate! The entire process, from ordering to driving back home to VA, I have never experienced such a wonderful sale, including the one where my dad's longtime friend who was a new car salesman, ordered me a new car in 2006. Even if you don't live in KS, like me, still give them a chance. I doubt you'll regret doing so. I don't! At least 2 of my local dealerships wouldn't even accept an order, but LM took it and I quote, "We will place your order, but remember that you might not receive it because of how popular these [Mavericks] are." Cliche alert: They actually treat you like family here! (The good kind, not the ones always asking for $, LOL) They pick you up from the airport, give you coffee, double-check all the paperwork (I did mine virtually, which they have no problem doing digital), make sure to have you test drive to confirm you STILL want the vehicle, then make sure you don't need anything else before sending you on your way! I'm like a teen swooning over LM... too bad, deal with it. They deserve it!