2020 Ford Edge SEL AWD

Recently visited Audi Fremont for oil change and a battery replacement. Online scheduling was a breeze, upon arrival check in is very smooth. Service Advisor Bryant Castaneda is very professional and personable. After going over all my vehicle concerns and noted it down, provided me with all the details of the service and timeline, I appreciate the transparency Audi Fremont Service Dept. Provides. I can tell Bryant is very passionate of the work he does and the knowledge of Audi cars as well of the services offered with our brief interaction. When the service was completed, I was properly notified which some dealership often overlooked. Little details such as requesting vehicle not to be washed does make a difference in what a customer’s request which shows that Audi Fremont is all ears, too often dealerships miss this ultimately reflecting the overall experience of the dealership itself. Prior departing the dealership Bryant went over all the services performed, checklists and any future items that may need to be address. He made sure any questions I may have left unanswered before leaving which is a good sign of a knowledgeable service advisor. Overall Audi Fremont continues to offer outstanding service along with higher standards of knowledgeable staff that sets them apart from other Audi Dealerships in the Bay Area. Keep up the great work Bryant and thank for a very positive experience!

I recently purchased an Audi Q6 e-tron from Audi Fremont, and I would like to share my excellent experience. From the very beginning, Justin demonstrated exceptional professionalism and dedication. He went above and beyond in guiding me through the entire purchasing process—taking the time to answer all my questions, explain every detail, and ensure I felt confident with my decision. What stood out most was Justin’s genuine commitment to customer satisfaction. He was patient, transparent, and extremely knowledgeable, making what could have been a complex process feel seamless and stress-free. His support made this one of the best car-buying experiences I’ve had, and I am truly grateful for his assistance. I would highly recommend both Audi Fremont and Justin to anyone looking for an outstanding car-buying experience.

Hong is truly an outstanding sales consultant! From the very beginning, she provided exceptional service that went above and beyond my expectations. She was patient, attentive, and always ready to answer every question with a warm and professional attitude. What impressed me the most is that she not only made the entire car-buying process smooth and stress-free, but also worked hard to secure an excellent price for me. On top of that, Hong speaks Mandarin, which made communication so much easier and more comfortable for me and my family. Her dedication, enthusiasm, and thoughtfulness really set her apart. I couldn’t have asked for a better experience—thank you, Hong!