2023 Ford Edge SEL AWD

Hats off to both “Cat” and Frank at Colonial Ford Service Station! During preparation for a road trip to visit a college 3 hours away, my driver-side door started making horrible creaking noises and when I opened the driver-side window it suddenly got stuck about ¼ down. I called the Ford dealership I usually frequent, where I had bought the car and they offered me an appointment for 2 weeks away. This wouldn’t work because I was leaving that evening and a huge rainstorm was expected. On a whim, I drove into the Colonial Ford Service station and explained my dilemma and without missing a beat they signed me in, helped get the window up and were as kind and generous with their time as could be. I walked in freaking out and within an hour I was out the door with a securely closed window and information about possible future steps. They didn’t even charge me! It doesn’t get better than that in my book and I’ll be returning here instead of my usual “in-two-weeks-we-can-take-you” service place.

Although I went there for an oil change the service was very good. As I waited for the vehicle to be serviced they provided coffee. The coffee was Starbucks included was milk or creme. As I went to sit down in the waiting area you have cable and there is a small fridge filled with small bottles of Poland Spring water. I really was pleasantly surprised of this place. I truly recommend it with its great customer service.