2017 GMC Terrain AWD Denali

Overall, my experience with Volkswagen has been positive. The purchasing process at Orisman Honda was smooth, and the staff were helpful. However, there have been issues with a high-pitched noise coming from the driver’s seat fan in my 2024 Atlas, which has been slightly disappointing. I appreciate the swift response from the service department to address this issue, and I am hopeful for a permanent resolution soon.

Rick Collins - an extraordinary Service Advisor: I must highlight the recent Service Excellence by Ourisman Volkswagen of Laurel, MD - Rick Collins was extremely kind, professional, courteous, and focused on service excellence. His friendliness, welcoming personality upon arrival, and the hospitality were exceptional. Me and my family are 100% satisfied with his service and the outstanding work done by the service department technicians and staff. I commend the leadership of the service department and the dealership for maintaining such a high level of professionalism, trust, customer service, care, and integrity throughout the service department. Thank you for a job well done. Extraordinary Employees like Rick (his leadership and service excellence) are the reason why my family keep on returning to the dealership for all our VW car purchases and service/repair needs. Thank YOU, dear Rick, for a job well done. Best Regards, Alex

Ourisman Volkswagen Laurel, saved my car and my bank account. I contacted Volkswagen and a gentleman named Carlos answered all of my questions and comforted my concerns. He set up an appointment for me the very next week. After the inspection, Carlos itemized all repairs that I would need to get my car back to its former glory. Carlos worked with me to find deals and develop a payment plan that would fit my budget. He even gave me a loaner so I could continue with my daily tasks while Volkswagen repaired my car. After three days, I was able to pick up my vehicle, and it runs like it did when I first bought it! I recommend this location to anybody who needs maintenance to their Volkswagen.