2024 Lexus NX 350 350 AWD

Budy is the service department guy you are looking for if you want your car service to be properly handled. He took care of my car’s service B at very reasonable price. We went through the car’s maintenance history and properly arranged the work needed to be done, which eventually help lowered the cost down to less than 700$. I also expressed some concerns about hearing occasional suspension squeaky sound driving over high bumps in cold start. The mechanics checked chassis & suspension, found no issues with it so they waived the $200 inspection fee. Scheduling was easy and flexible, and the service was done within expected hours. The service also came with multi point inspection w/o additional cost and free hand wash. Great experience here.

Great experience with this dealership. The whole process was smooth and very pleasant. Jimmy was absolutely amazing. He helped us with everything, answered all the questions we had, was on top of the things. Followed up with us making sure everything is okay, great great service. I would highly recommend this place and definitely ask for Jimmy when there!

From start to finish, my experience at Open Road Auto Group was exceptional. Hanna, who was not only very nice but also incredibly knowledgeable, made the lease trade-in process seamless with her expertise and pleasant demeanor. Mike and Walter were instrumental in securing my approval, demonstrating dedication and professionalism throughout. I'm thrilled to be riding out in my 2024 C300 and eagerly anticipate returning in the future. Thank you to the entire team for their outstanding service! ????????