2023 Lexus RX 350 350 Premium AWD

I reached out to purchase a GLS 450 I discovered online from this dealership, despite being 900 miles away. Upon connecting with Alex, I was immediately struck by his exceptional qualities of honesty, integrity, and genuine care for customer satisfaction. He exhibited a remarkable level of transparency and sincerity, addressing all my inquiries with thoroughness and patience. His dedication to ensuring that every aspect of the transaction met my expectations was evident, as he went above and beyond to provide comprehensive information and guidance at every step of the process.In addition to being a consummate professional, Alex displayed a heartfelt commitment to fostering trust and building long-lasting relationships with customers. His personalized approach and attentive demeanor made me feel valued and reassured throughout the entire purchasing journey. I was immediately impressed by his professionalism and willingness to address any inquiries. With a clear price point in mind, we engaged in straightforward negotiations, ultimately reaching an agreement on the purchase. Joe, the General Manager, played a pivotal role in ensuring a smooth transaction for my first Mercedes acquisition. The dealership promptly arranged for the car to be shipped to my residence, and I was delighted to receive it swiftly and flawlessly. Without encountering any issues, I am thrilled with my purchase experience and confidently anticipate future dealings with this dealership, as will my clients.

We had found a car that we had been searching for at this dealership. We had never done business with them before and did not know what to expect. From the moment we stepped inside the door to the minute we stepped out, we were taken care of. Alex met us at the door & could not have been nicer or knowledgeable. He was not pushy whatsoever & made us feel comfortable from the start. Once we decided to move forward with the purchase we worked with the sales manager, Wendy on the paperwork & financing & she was also fantastic & super efficient. She also put us at ease & knew her stuff inside & out! They gave us a fair trade on our 2 year old SUV & we drove off very satisfied with the entire experience & that can be tough as my husband & I have been in sales are entire lives so we can have a critical eye. The next morning I received a follow up message thanking me for my business from another team member... that impressed me! THANK YOU Mercedes or Rochester, we appreciate you and will for sure refer to you whenever we can!

I recently bought a used Subaru Outback from Mercedes-Benz of Rochester. I was coming out of state to pick up the car and the entire team was very helpful in lining everything up. They sent me videos of the car since I couldn't see it in person and kept in touch with me throughout the day to ensure all paperwork was lined up before I arrived the next day. When I got to the dealership, I worked with Tyler who walked me through the rest of the process and gave me plenty of time to look over the car. When I got home, I had my mechanic inspection it and there were no surprises. A few weeks after purchasing the vehicle, I still hadn't received my new license plates from the DMV and the dealership overnighted an extended temporary plate. Overall, I had a wonderful experience working with Mercedes-Benz of Rochester. It was worth driving out of state just to work with them and I am very happy with my vehicle!