2015 Lexus RX 350 350 4x2

The valet at our hotel, got a pretty large screw, puncturing our tire, no fault of our own. They made us try to find a place that could fix it, and luckily there was this Volvo dealership very close by. My experience here was completely stellar, excellent in all ways. They knew exactly what needed to be done to replace it, the got me a car back to my family so that I could enjoy the day at the aquarium, and fixed it within a much shorter time than I expected. Then they called another car to come pick me back up, signed a few papers, and I was on my way. They even cleaned and vacuumed the interior of the car as well. They made the experience seamless, and it was a blip on the radar so that I could enjoy the vacation in Monterey. Would highly recommend not only Volvo as a car, it’s my wife’s favorite of all the cars she’s ever driven, but also this particular service experience.

The sales team at the Volvo dealership were very responsive and accommodating. The car was in great shape, and there was little pressure to upsell features. Altogether a smooth transaction.

Volvo at Monterey Bay saved my long weekend vacation. Me and my family traveling from LA to Monterey Bay, just right before we reached our destination, we got targeted and tired got stabbed at Salinas, CA. We tow the car to Volvo dealer at Monterey Bay. It's Saturday morning. Laura Salusky at service dept. helped me. Unfortunately, the dealer did not have my tire at the moment. And they cannot place an order during the weekend. Which means I have to wait until Monday to place an order and the tire won't be delivered until Tuesday. Laura could have just leaving me there, desperate and frustrated. Yet, she helped me to google all the nearby tire shop, open or close during the weekend. Together we called more than a dozen shop, none of them have my tire. However, we did finally find a tire shop that is willing to place an order for me right the way, and it will be delivered on Monday morning, which is the last day of our vacation. She also helped me to search nearby car rental company and made sure that there're cars available, so I won't be running around for nothing. Then she called Left for me to the rental place and it was complimentary service from Volvo. I am so grateful to meet her and her smile really calm me down. I really appreciate everything that she did for me. She really could have just said, sorry, you have to wait until Tuesday. But she didn't. Her outstanding custom service wins my heart. I hope everyone sees this comment and ask for her whenever you need a service in Monterey Bay.